INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product that you see in the picture. We strive to ensure that our photography accurately reflects the style and color of our garments. However, please note that slight variations may occur due to lighting conditions and monitor displays. If you have any concerns upon receipt, our customer service team is here to assist you with any queries or issues you might have. Your satisfaction is our top priority!

Where can I view my sales receipt?

You can view and download your sales receipt from your account on our website. Simply log in, go to the "Orders" section, and select the order you're interested in. There, you will find an option to view and print your receipt. If you need any further assistance, please feel free to contact our customer service team, and we'll be happy to help you!

How can I return an item?

To return an item, please follow these steps:

1. **Log in to your account:** Access your account on our website and go to the 'Orders' section.

2. **Initiate a return:** Find the order containing the item you wish to return and click on the 'Return Items' link.

3. **Fill out the return form:** Complete the form by selecting the item(s) you wish to return and the reason for the return. Please make sure the item is in its original condition, with tags attached.

4. **Print the return label:** Once your return request is processed, you will receive a confirmation email with a return shipping label. Print this label and attach it to your return package.

5. **Ship it back to us:** Drop off the package at your nearest shipping center.

Once we receive your returned item, we will inspect it and process your refund or exchange as requested. Please allow 5-7 business days for the refund to be credited to your original payment method.

If you need any assistance during this process or have any questions, our customer service team is here to help!

Will you restock items indicated as “out of stock?”

We do our best to restock popular items that go "out of stock" as quickly as possible. If you are interested in an item that is currently unavailable, we recommend using the "Notify Me When Available" feature on the product page. By signing up for notifications, you'll be the first to know when the item is back in stock. Additionally, some of our items may be limited editions or seasonal offerings, which might not be restocked once they sell out. If you have any specific questions or need further assistance, please don't hesitate to contact our customer service team.

Where can I ship my order?

You can ship your order to almost any address worldwide! During the checkout process, you'll have the opportunity to enter the shipping address and view the available shipping options and costs for your location. Please note that shipping restrictions may apply to certain products and some destinations. If you encounter any issues or have specific questions about shipping to your area, please contact our customer service team for assistance. We're here to ensure your shopping experience is as smooth and enjoyable as possible!

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